Complaint Suggestions


All kinds of complaints related to the company's product quality, market, technical services, goods transportation and other forms related to the company's business.



Customer complaints will be directly transferred to the mailbox of the general manager of the company, and the final solution can only be implemented after being approved by the general manager. On the day of receiving the customer complaint email, we will fill in the customer complaint handling form and communicate the main contents and problems of the complaint by telephone. Within one week after receiving the complaint, the relevant personnel and departments shall communicate with the customer, propose a solution, and implement the solution on the basis of mutual approval. After the complaint is resolved, the customer service personnel will regularly follow up and visit the customer to avoid the recurrence of similar complaints, and the customer will evaluate the content of the reply.