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FAQ

  • Q Are you manufacturer? Do you accept factory visit?

    A Yes, we are the professional manufacturer of cinnamon raw materials. We have our own production, R & D, Quality Inspection and storage center. We have rich experience in production and cinnamon industry, please make an appointment with our sales representative in advance. (Due to COVID-19, current we do not accept customer visit. If you have special needs, please confirm with our sales representative.)
  • Q How long have you been in the field of cinnamon production?

    A Wuhan landmark Industrial Co. , Ltd. established in 2012, we have Independent R & D capability and rich experience in cinnamon production. We have been cultivating the cinnamon industry for many years, and previously mainly supplied to domestic distributors and traders, as well as providing custom-made products for some end-users, in order to create a complete cinnamon supply system at home and abroad, in the last two years we began to expand the international market, and we have rapid development.
  • Q What's your production capacity of the cinnamon products?

    A Our plant is mainly based on Benzaldehyde, develop and produces its downstream cinnamon products. At present, the annual production capacity of the five main products are: Cinnamaldehyde 2000 tons, cinnamic acid 1000 tons, cinnamyl alcohol  600 tons, methyl cinnamate 600 tons, ethyl cinnamate 500 tons.
  • Q Which products can be used in sunscreen?

    A As we know, methyl cinnamate, Isoamyl cinnamate, trifluoromethylcinnamic acid, 2-Methoxycinnamic Acid, 3-Fluorocinnamic Acid, 4-Methoxycinnamic acid, Benzyl cinnamate, IsoaMyl 4-MethoxycinnaMate, 4-Bromocinnamic acid etc products can be used in the field of sunscreen and cosmestics.
  • Q How to store cinnamon products?

    A Cinnamon ingredients generally need to be sealed to ensure the high use efficiency of the product. Stable, Incompatible with strong oxidizing agents, acids, bases, reducing agents. Combustible. Keep in tightly closed container in a cool and dry place, protected from light. When stored for more than 12 months, quality should be checked before use.
  • Q Will your cinnamon products cake?

    A

    In order to keep the product in good condition, we will use professional packaging according to different product properties. For products like ethyl cinnamate which are easy to polymerize, we will add certain amount of inhibitor according to customer's requirement to prevent the product from polymerizing in the process of storage or transportation. Please store the product in a low temperature, dry, dark environment, away from moisture, if the use of the product found caking, please confirm with us before use.


  • Q Can you offer the Reach Certificate of compliance?

    A Yes, currently we can offer the Reach Certificate of compliance of Cinnamaldehyde and Cinnamyl alcohol. Later we will consider Reach registration of other cinnamon products according to customer needs.
  • Q Are cinnamon products classified as hazardous article?

    A Most of our cinnamon products do not belong to hazardous article, if individual products belong to dangerous goods, we will provide customers with  identification of dangerous goods transportation.
  • Q What's the standard of your cinnamon products?

    A Our cinnamon products confirms to the national standard (GB2012), which requires the purity more than 98%. But our company standard can reach 99% even 99.5%. Samples can be offered for further test.
  • Q Can you provide COA (Certificate of Analysis) ? What‘s the method you use for testing the purity?

    A Generally we test our products through the GC (gas chromatography) and HPLC (High Performance Liquid Chromatography). We can provide COA of the latest batch according to customer’s request.
  • Q When can I get the quotation?

    A We usually quote you within 24hours after getting your inquiry. If you are very urgent to get the price, please call or tell us in your email, so that we will regard your inquiry priority display. 
  • Q What kind of payment does your company accept?

    A Normally, we accept the T/T, D/P and L/C. It's negotiable according to customer’s order quantity, different products, and client’s reputation etc.
  • Q How to start orders or make payments?

    A Once we received your purchase order, the perform Invoice will sign back to you with our payment information for your confirmation, then you can make payment accordingly.
  • Q What is your terms of delivery?

    A We accept EXW, FOB, CIF, etc. You can choose the one which is the most convenient or cost effective for you.
  • Q How long is your lead time?

    A The lead time is different for different products, for customized products please reserve longer production cycle, if there is an urgent need, please contact us. For products in stock, generally we can arrange shipment within 3-5 days after receipt of payment. If not in stock, we'll deliver the goods as we dated lead time.
  • Q How can i track my cargo?

    A Once the shipping date is confirmed, our sales will inform our customers of the Shipping Company name, international way bill number, sailing time and expected arrival time. If you have any questions, please contact us immediately for after-sales support: info@landmarkind.com.
  • Q Can I get a sample?

    A Yes, of course. For most products we can provide you sample for testing, while the shipping cost & sample fees should be undertaken by your side. Normally we offer 20-30ml samples for each product.
  • Q Can I order small quantity?

    A

    Our MOQ is 1kg. We support retail and wholesale, from kgs to tons. You can start small quantity to test and then put it into mass production.

  • Q Can I order online?

    A

    Yes, you can contact our sales representative through our online store on Alibaba: https://landmarkind.en.alibaba.com/, and which can support online payment via Alibaba system.


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CONTACT US

 Sales Manager: Amy Lee 
 Tel: +86-27-85579352‬
 Fax: +86-27-85579352‬
 E-mail: info@landmarkind.com  
 WhatsApp: +86-18062520145
 Skype: Amy Lee

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